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Answers to some FAQ’s we hope improves your shopping experience!
Q: Is your online ordering process secure?
A: You can shop at www.mainstreettoys.com with confidence. We have partnered with Shopify Payments, a leading payment processor, to accept credit cards safely and securely for our customers.
Shopify Payments manages the complex routing of sensitive customer information through the electronic credit card processing networks.
The company adheres to strict industry standards for payment processing, including:
128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
Industry leading encryption hardware and software methods and security protocols to protect customer information.
Compliance with the Payment Card Industry Data Security Standard (PCIDSS).
Q: What does “Old Stock Condition” mean?
A: Generally speaking, an old stock toy is one that has not been played with and comes to you in “like new” condition – even though it may have been manufactured many years ago. Often times, an old stock toy includes the cardboard inserts that the factory used to cushion the toy while travelling to the wholesaler and retailer. Even though never played with, old stock toys frequently have fine imperfections from the factory and box storage over time.
Q: What do you mean by shelf wear?
Shelf wear is the wear (scuffed box edges, creasing, etc.) the toy’s box might show from transportation, shelf stocking, etc..
Q: Do all your vintage toys work as they should?
A: Unless otherwise specified, all our toys are in proper working order and tested prior to shipping.
Q: My package arrived well packed, but a reused box was used. What’s with that?
A: We want to do our part in saving the planet, so we use sturdy boxes that have been rescued from being sent to a landfill by local businesses. We also use packing peanuts we purchase locally from a recycler. Our customers appreciate the fact that we take such good care in packing. Believe us, it is a lost art.
Q: Some of your items are rare, and I would like to get additional information and pictures prior to buying. Can you help me?
A: We sure can! We welcome questions on any items, and are happy to send additional photographs to you. We realize purchasing a rare vintage toy can be nerve wracking, and we want you to have all the information you need to make your decision.
Q: Are you interested in buying toys too?
A: Yes, we actively seek quality merchandise and would love to hear from you. Feel free to call, fax, or if you are able to – send a description and photos via email as this speeds things up.
Q: How long does it take you to ship an item?
A: We know you want to get your purchase as soon as possible, so we usually ship within 24 hours. You will always be notified via email when the item ships.
Q: What happens when I sign up for email notifications/marketing when I check out?
A: Well, to be honest, not much. But we do like to reward our customers with order Discount Codes a couple of times a year. We never sell or share your information or email address with anyone!
Q: What if I have a problem with my order and I am not satisfied?
A: We want you to be happy, so get in touch with us immediately and we will make things right.
Q: I am ordering from outside the US - what do I need to know about import taxes I may have to pay?
A: Great question! All countries have varying import tax rates - even for a small order from outside their country. They can range from zero to 50% (or more) of the order value. We suggest you check for the details specific to your country so you have no surprises - your local post office will probably be able to help. Feel free to contact us with any other questions!
Something not answered here? Just click on Contact Us on the right side of this page and we will get back to you as soon as humanly possible!